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FAQ - Frequently Asked Questions

About An Image Evolution Metal Prints


Q. What are An Image Evolution Metal Prints?

A. An Image Evolution high definition Chromaluxe metal prints are an exciting new high definition display option that transforms your photos into vibrant works of art. Our aluminum photo panels have an extremely durable – flame, scratch, stain, UV resistant and waterproof surface that can be cleaned easily with a damp cloth. They are an excellent choice for commercial, fine art and home décor applications. Our revolutionary metal printing process infuses your image directly into an 1/8” aluminum sheet of metal giving it an extremely vivid, luminescent 3D appearance that makes your photo literally pop off the surface. They are certain to turn heads and truly stand out anywhere.


Q. Will my metal print include a mount or easel?

A. YES – Your metal print includes a FREE mount or easel according to the product you choose. Upgrades are available while placing your order. Scroll down the appropriate “Create Now” page for mounting and display hardware details.


Q. What types of surface finishes are available?

A. Choose from a variety of sizes in four different finishes: Gloss White, Gloss Clear, Matte White, Matte Clear. Scroll down the appropriate “Create Now” page for finish details while placing your order or visit the HD Metal Prints page. Note: Currently, not all surface finishes are available on every size metal print.


Q. Is my metal print durable and easy to clean?

A. YES! Your metal print has an extremely durable – flame, scratch, stain, UV resistant and waterproof surface that can be cleaned easily with a microfiber or soft cotton cloth. If needed, use a damp cloth and then wipe dry.


Q. Can I hang my aluminum metal prints outdoors?

A. YES – Your metal print has a moisture and UV resistant surface that looks great outdoors. However, it’s best if they are hung in shaded areas. Direct sunlight is not recommended – long exposure to UV rays will eventually cause the colors to fade.



Basic Questions  - Placing An Order


Q. Where do I enter my promo/discount code?

A. Simply enter your promo code in the Discount Codes section, of the shopping cart, and click Apply Coupon at the time of checkout.


Q. What is your Shipping Policy and Processing Time?

A. Please visit our Shipping and Processing page.


Q. What it your Return Policy?

A. Please visit our Return Policy page.


Q. What forms of payment can I use during checkout?

A. An Image Evolution excepts Visa, MasterCard, Discover and American Express.


Q. Is your website and shopping cart secure?

A. YES – All submitted personal data is protected by SSL encryption. Our payment gateway Authorize.Net provides the complex infrastructure and security necessary for fast, reliable and secure transmission of transaction data between websites and the payment networks. It’s safe and secure (PCI-DSS compliant). Refer to our privacy policy for more details.


Q. Does your online designer work with Mac and PC?

A. Our online design studio was built on HTML5 and is NOT based on Adobe Flash, hence users can use it on iPhones, iPads, any other tablets or mobile devices. Customers can personalize designs and place orders, on the go, using the same feature rich designer tool.



File Prep


Q. Can I use photos off my smartphone?

A. YES – but it’s best to keep a few things in mind.  Smartphones with higher megapixel sized cameras produce higher resolution metal prints. Most new smartphones have 5 to 8 megapixel cameras… and even higher. An 8 megapixel image will produce great metal prints up to a 16x20. For the best images, do not to use the zoom function on your smartphone or crop the final image too tightly. Check the image resolution on your smartphones camera and shoot photos at the highest resolution possible for best results.


Q. What file type/format can I use when uploading my images to your online designer?

A. It’s best to upload your images/photos with a RGB color profile in either a .jpg (jpeg), .tif (tiff), or .pdf file format.


Q. Can I order metal prints using images from an outside source, stock art provider, photographer or artist?

A. ONLY IF YOU OWN THE COPYRIGHT TO, OR HAVE AUTHORIZATION TO USE THE IMAGE. An Image Evolution respects copyrights. By submitting any image to An Image Evolution, you agree that you are the copyright owner or have received the rights or license, from the copyright owner, to submit the image(s) to us. In addition, by submitting an image, you authorize An Image Evolution to perform the activities requested, by you, and agree to defend and indemnify An Image Evolution from all expenses and liability arising from An Image Evolution performing such activities regardless of anything including legal theory, statute violation, our negligence, or otherwise. Checking out on our shopping cart is deemed as your acceptance and authorization to the above stated agreement and is treated as a photo release agreement.


Q. Can I change or cancel my order?

A. You can change or cancel your order by clicking the garbage can icon, in the shopping cart, before you submit your final order. However, once the order has been submitted online we are unable to change or cancel it. Please verify everything, in the cart, is correct before submitting it.